Boston Market is a popular chain of Americanized fast food restaurants. Recently, they announced that they would be conducting a guest satisfaction survey in order to improve their service. This is a great opportunity for you to get feedback on the things that you do well as a restaurant manager and to make necessary changes. Here are some tips on how to prepare for and take the survey.
What is the Boston Market Guest Satisfaction Survey?
The Boston Market Guest Satisfaction Survey is a voluntary customer feedback survey which allows customers to provide feedback about their recent dining experience at the Boston Market. This survey is only available to customers who have dined at the restaurant in the past 30 days.
When completing this survey, customers are asked to rate their overall satisfaction with the food, service, and atmosphere of their most recent Boston Market dining experience. Feedback is also collected on specific aspects of the visit, such as how polite and attentive the waitstaff was, how clean the restaurant was, and whether or not they were happy with their food selection.
Results of the Boston Market Guest Satisfaction Survey
Boston Market is pleased to announce the results of its guest satisfaction survey. The survey was sent to guests who dined in a Boston Market restaurant within the past year. The results confirm that guests are happy with the food and service they receive at Boston Market. In fact, 96% of guests said they were satisfied with their experience, which is up from 93% in 2016.
“The customer feedback we’ve received has been very positive and reinforces our commitment to providing excellent customer service,” said Lori Luchtman, CEO of Boston Market. “We’re proud to continue delivering on our promise to provide delicious food and exceptional guest service.”
Here are some of the most common comments from satisfied guests
-Food was delicious and exactly what I ordered
-Service was friendly and attentive
- Atmosphere was inviting and comfortable.
Steps to take to complete the survey
In order to complete the Boston Market Guest Satisfaction Survey, you will need the following:
- Go to https://www.tellbostonmarket.com/ satisfaction and find the survey form.
- Then, enter the following information details:
- Restaurant Number
- Transaction number
- Total amount
- Then, please click on the “Start” button to begin the survey.
Boston Market Customer Service
CATERING HOTLINE: 303-317-6900
Boston Market Corporation
Attn: Guest Contact Center
14103 Denver West Parkway
Golden, CO 80401
- Facebook: https://www.facebook.com/BostonMarket
- Twitter: https://twitter.com/bostonmarket
- Instagram: https://instagram.com/bostonmarket/
- Pinterest: https://www.pinterest.com/BostonMarketCo/
- Boston Market Survey Site: https://www.tellbostonmarket.com/
- Boston Market Official Website: https://www.tellbostonmarket.com/
Thank you for taking the time to complete our guest satisfaction survey. We appreciate your feedback and will use it to improve our services. If you have any other comments or suggestions, please let us know. Thank you again for choosing Boston Market!