Do you love browsing the aisles of Books-A-Million? If so, you’re not alone. According to a recent survey, customers at this popular bookstore are incredibly satisfied with their experience. In fact, they gave the store an overall satisfaction rating of 8 out of 10 – the highest rating in the book retailer’s history. What gives?
The secret seems to be customer service. Not only are staff members friendly and knowledgeable, but they also go out of their way to help customers find what they’re looking for. From stocking unusual titles to providing recommendations, Books-A-Million goes above and beyond to ensure that every customer feels satisfied. So if you’re ever in the area and want to grab a good read, be sure to check out this store!
What is Books-A-Million Customer Satisfaction Survey?
Bookstores are businesses that sell books. They offer different types of services, such as book buying, book borrowing, and book recommendations. Taking a customer satisfaction survey is a way for a bookstore to know what customers think about the services they offer.
To take the Books-A-Million customer satisfaction survey, visit the bookstore’s website and click on the “Satisfaction Survey” link. The website will ask you some questions about your recent shopping experience at Books-A-Million. After you complete the survey, you will receive a code that you can use to track your satisfaction with the survey results.
Requirements of Books-A-Million Experience Survey
- Your Device Mobile/phone or Computer/PC and laptop with connection internet.
- Your basic Knowledge read and write English or Spanish language.
- Survey receipt.
- More details.
Steps to Complete the Books-A-Million Customer Satisfaction Survey
If you are looking for a way to improve the customer satisfaction at your business, the Books-A-Million customer satisfaction survey is the perfect way to do so. This survey can help you identify areas where your customers are unhappy and find ways to address those issues.
Here are some steps that will help you complete the survey:
Steps1. Go to the official survey link at http://www.tellbam.com/.
Steps2. Now, enter Survey Details Such as –
- 4-digit Transaction number
- Store number
- amount spent in the box.
Steps3. Click on the “Start” button.
Steps4. Complete the Books-A-Million survey.
What are the main problems customers experience with Books-A-Million?
The most common problems customers experience with Books-A-Million are that they cannot find the books they are looking for, and the staff is not helpful.
How do Books-A-Million handle customer complaints?
When it comes to handling customer complaints, Books-A-Million does a great job. Of the customers who have lodged a complaint with the bookstore, only 2% have had their complaint resolved to their satisfaction. However, Books-A-Million has made it a priority to try and resolve complaints as quickly as possible. In addition, they offer a variety of services such as returns, exchanges, and refunds that make it easier for customers to get what they need.
How satisfied are customers with the overall experience?
According to Books-A-Million, customers are generally satisfied with their overall experience. In the survey, 77% of respondents said they were either very or somewhat satisfied with their experience at the store. This Feedback Loop report shares some of the most common customer satisfaction points from the survey.
Length of wait time: The shortest wait time was reported in the Baby and Kids category, with an average wait time of three minutes. The longest wait time was reported in the Mystery/Thriller category, with an average wait time of 17 minutes.
The shortest wait time was reported in the Baby and Kids category, with an average wait time of three minutes. The longest wait time was reported in the Mystery/Thriller category, with an average wait time of 17 minutes. Quality of items: Respondents were most satisfied with the quality of items in the Romance category (79%), followed by Children’s Books (76%).
BAM Customer Service
Email Us to contact customer service. Be sure to include your Order ID Number to help expedite your request. Your Order ID Number can be found in the Order Confirmation we sent you via e-mail, or by viewing your order history here: Go To My Account.Customer Service Hours
Monday-Friday, 9 am – 7 pm Central Time
Saturday-Sunday, 10 am – 6 pm Central Time
Holiday hours may vary.
Books-A-Million Survey Important Link
- Facebook: https://www.facebook.com/pages/Books-A-Million/144707366758
- Instagram: https://instagram.com/booksamillion
- Twitter: https://twitter.com/booksamillion
Books-A-Million is a popular bookstore chain that offers customers a variety of services and products. In order to improve the customer experience, Books-A-Million conducted a satisfaction survey in 2017. The results of the survey revealed some interesting insights into what makes customers happy at Books-A-Million. Some key findings include:
- Customers are happy with the convenience of using the store’s app
- Customers appreciate the friendly staff
- Customers enjoy being able to buy books online and pick them up in store
- Customers appreciate being able to return items without penalty.