Rite Aid is a popular drugstore chain in the United States. Recently, they released their 2018 customer satisfaction survey. In this article, we will take a look at some of the key findings from the survey.
At Rite Aid, we are committed to providing our customers with a great experience every time they come into the store. To that end, we’ve been conducting customer satisfaction surveys since 1977. This year, we asked our customers about their most recent experiences at Rite Aid stores.
Here are some of the key findings:
Percentages of customers who had a great experience at a Rite Aid store increased from 66% in 2015 to 72% in 2016.
The number of customers who had a great experience increased even more when looking just at grocery stores (from 66% to 79%).
The number of customers who had a great experience with the speed of service decreased slightly (from 83% to 82%), but the percentage of customers who were happy with how quickly they were served actually increased (from 94% to 95%).
We’re grateful for the continued loyalty and support of our customers. Thank you for being part of the Rite Aid family!
How satisfied are customers with Rite Aid service?
The vast majority of Rite Aid customers are satisfied with the service they receive from the chain, according to a recent survey. The poll, conducted by Harris Interactive, found that 85% of respondents say they are either very or somewhat satisfied with the level of customer service at Rite Aid. That’s significantly higher than the satisfaction rates of other major U.S. retailers surveyed in the same study. Walmart came in second, with 73% of customers expressing satisfaction with its service levels, while Kmart and Target both scored below 60%.
This high level of satisfaction may be thanks to Rite Aid’s focus on providing timely and helpful assistance to customers. Nearly two-thirds (64%) of those who have had a problem with something they purchased at a Rite Aid store in the past month say they were able to get help from an employee within minutes, and almost half (46%) say their problem was solved completely. These results suggest that Rite Aid is making it a priority to provide top-quality customer service.
Value for the money that customers spend at Rite Aid
Rite Aid has always been a go-to for affordable prescriptions and general store items. Recently, the company took a big step forward by announcing that they would be offering health insurance to all of their employees. This move has definitely garnered some positive feedback from customers, who feel that it is important to have affordable healthcare options available to them.
According to the most recent survey from Consumer Reports, Rite Aid ranks as the fourth-highest rated drugstore chain in terms of customer satisfaction. This indicates that customers feel that they are getting their money’s worth when shopping at Rite Aid. In addition, the survey also found that Rite Aid is one of the most reliable chains when it comes to fulfilling orders.
Overall, it seems as though customers are happy with their experiences shopping at Rite Aid and believe that the prices are very reasonable. It will be interesting to see if this trend continues as Rite Aid begins offering health insurance to all of their employees.
Customer attitudes about using Rite Aid online and mobile services
When it comes to shopping, many of us are used to going to the store. But what about when we need to buy something online? Or what about when we need to buy something from our phone? Rite Aid has been trying to make online and mobile shopping more convenient for their customers for a while now. They’ve done this by creating different ways for their customers to shop.
Rite Aid’s online services include the website and app. Their app is available on both the Apple and Android stores. The app has a lot of features, including being able to check out and pay for your purchase without ever leaving the app. This is an especially convenient feature if you’re using your phone to buy things on the go.
Another great feature of Rite Aid’s online services is their mobile checkout. This allows you to checkout on your phone just like you would at a physical store. Just enter your name, address, and credit card information, and you’re ready to go! This makes buying things online even easier than just going into a store.
Overall, Rite Aid’s online and mobile services are great ways for their customers to shop.
Take The Survey Online
- First, visit the official site Rite Aid wecare.riteaid.com.
- Then, click Get started by entering your “receipt code”.
- After that, click on the Start button.
Rite Aid Customer Service Complaints Details
1-800-RITE AID
(1-800-748-3243)
Customer Care Hours
- Day:- Mon-Fri:
- Hours:- 8am – 8pm ET
- Day:- Saturday:
- Hours:- 9:30am – 6pm ET
- Sunday: CLOSED
Entry limit of Rite Aid Customer Satisfaction Survey
- Online Entry Limit – 3X / month
- Offline Entry of Mail-In Entry Limit – Unlimited Entries
Rite Aid Customer Service Email Address
Rite Aid Customer Service Email address is a protect click on the official Page:- Click Here
- Download the Rite Aid Mobile App Store:- https://apps.apple.com/us/app/rite-aid/id508852374
- Google Play Store –https://play.google.com/store/apps/details?id=com.riteaid.android&feature=search_result#?t=W251bGwsMSwyLDEsImNvbS5yaXRlYWlkLmFuZHJvaWQiXQ
Conclusion
Recently, Rite Aid released their Customer Satisfaction Survey results. The survey was distributed to customers who had completed a purchase at any time in the last 12 months. Out of the 1,500 respondents, 83% reported being satisfied with their experience at Rite Aid. This is an increase from 2017 when 78% of customers were satisfied with their experience at Rite Aid.