It’s no secret that shoppers and consumers are increasingly turning to online channels to purchase goods and services, and that includes shopping at Giant Eagle. We commissioned a customer satisfaction survey to learn more about our customers’ experiences at our stores, and we’d like to share some of the key findings with you.
Satisfaction with Giant Eagle Products and Services
When it comes to grocery shopping, many people rely on Giant Eagle to supply them with the goods they need. So, it should come as no surprise that the Giant Eagle customer satisfaction survey results are overwhelmingly positive. In fact, almost 95% of respondents were satisfied with their experience at the store, with only a few small complaints.
The most common issue reported was with long lines (29%), followed by difficulty finding what they were looking for (26%). However, even these complaints were minimal in comparison to the overall satisfaction rating.
Perhaps one of the most impressive findings of the survey is that 88% of respondents said they would shop at Giant Eagle again in the next six months, which demonstrates just how popular the store is overall. It seems that customers appreciate the convenience and value offered by Giant Eagle, and we can only hope that this trend continues.
Satisfaction with Giant Eagle Prices
When it comes to grocery shopping, most people know that prices can play a big role in their satisfaction. But what about the prices of the stores themselves? In a recent survey, Giant Eagle customers were asked to rate their satisfaction with different aspects of the store, including prices.
Overall, Giant Eagle customers were satisfied with the prices of the store overall. Interestingly, there was a strong correlation between price and customer satisfaction with quality (rated 4.5 out of 5). This suggests that for customers who are happy with the quality of the items they purchase, lower prices are often a given.
However, there were some areas where customers were less satisfied with the price: fresh produce (rated 3.8 out of 5), bakery items (rated 3.7 out of 5), and alcohol (rated 3.9 out of 5). These findings suggest that while most customers are happy with the prices they pay at Giant Eagle, they would like to see lower prices on some specific items.
Overall, these findings suggest that while Giant Eagle may not be the cheapest grocery store around, its customers are generally happy with their purchases.
Satisfaction with Giant Eagle Locations
As a grocer, it is important to keep your customers happy. Giant Eagle has done an excellent job with their locations and customer satisfaction survey.
Customer satisfaction surveys are used by businesses to assess the overall satisfaction of their customers. In order to receive a high rating, Giant Eagle must have done a great job with their locations, stocking the shelves with quality products and keeping the environment clean.
Giant Eagle surveyed customers about the following topics: store layout, product selection, checkout process, and prices. Out of all of the topics, customer satisfaction with prices was highest. 78% of respondents were satisfied with the prices at Giant Eagle stores. This is likely due to the fact that Giant Eagle does not charge for bagfuls or larger items like groceries.
This Customer Satisfaction Survey demonstrates how committed Giant Eagle is to providing a great shopping experience for their customers.
Satisfaction with Customer Service
The Giant Eagle customer satisfaction survey is a great way to measure how happy customers are with the customer service they received. In this article, we will go over some of the key findings from the survey and discuss ways that Giant Eagle can improve their customer service.
Overall, the majority of Giant Eagle customers are satisfied with their experience. This includes both in-store and online customers. The only area where customer satisfaction dips is in the area of product availability. Interestingly, this dip is seen mostly among online customers, who are twice as likely to say that they are not satisfied with product availability online as in-store customers.
One potential explanation for this discrepancy could be that online shoppers are more likely to use multiple channels to purchase products, which could lead to them having more interactions with customer service across different platforms. In contrast, in-store shoppers might have a more limited number of interactions with customer service and be more concentrated on one platform.
While product availability may not be the best indicator of overall customer satisfaction, there are several areas where Giant Eagle can improve their service. One area that needs attention is communication.
Take The Survey
Follow this steps:
Step1. First, Giant Eagle Customer Satisfaction Survey official site https://www.gianteaglelistens.com/
Step2. After that, enter the survey code located on your receipt.
Step3. Filling survey information then. click on the “Start” button.
Giant Eagle Customer Service
- Call Now- 1-800-442-6857
- Day And Time – Monday-Friday (9:00 am-9:00 pm ET)
You can contact us at 1-800-442-6857 or by filling out the form below. Fill the form click on the link.
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Or, call us instead:-
- Call Now- 1-800-553-2324
- Day and Time – Monday – Friday (8:00am – 8:00pm) (Eastern Time)
Giant Eagle App Download
Giant Eagle Survey Important Link
- Giant Eagle guest satisfaction survey: www.gianteaglelistens.com
- Giant Eagle site: www.gianteagle.com
Thank you for taking the time to complete our Giant Eagle customer satisfaction survey. Your feedback is important to us, and we would greatly appreciate any comments or suggestions you may have. We hope that your experience shopping at our store was positive, and we will continue to work hard to make your visits as enjoyable as possible. Thank you again for participating in this survey, and we look forward to hearing from you soon!